FLASH ASSISTANT is live chat and voice communication system. It makes it possible for your support team to interact with visitors and solve their problems on time. FLASH ASSISTANT easy and pleasant, just like visiting company’s office or shop.
Simplicity and usability - see what you can get:
Real time Voice Chat
Real time Text Chat
Full information for the visitors including Geo information, browser, OS.
Visual and audio notification on chat request
Easy-to-work-with software, based on well familiar interface
Proactive chat invitation
Ability to open links in new windows directly on client's mashine.
Each operator can add or edit common and peronal FAQs
Easy to send predefined and personal responses
Customizable chat button
Multiple Support for text chat from single operator
Chat conversations monitoring
Communication module for chats between operators
Able to see how many chats each operator have at particular moment – ease the decision which operator can take the transferred chat
Option to put a flag on selected chats, so they will be distinctive from the others
Standard formatting of the chat text
Chat history
Send chat history log by customer request
Customers address book
Monitor website traffic in real time
Off-line e-mail transmit of questions
Simple visitor Login: required nick name and optional question and e-mail address
No specific software required except the Flash PlugIn
Visual notification of subscriptions status
Unlimited operators defined in the system
Each site can use more than one subscription type
In case of more that 1 subscription type, you can assign number of operators to each subscription type
The system automatically checks number of logged in operators and doesn’t allow more than limited operators to be online simultaneously.
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